When is the last day to order for delivery before Christmas?
Recommended order by cut-offs can be found on our shipping information page.
Please note, we are unable to guarantee delivery dates.

Can I split my order into multiple shipments?
Yes, we offer multi-ship options for your convenience. You will have the option to designate multiple shipping addresses or recipients on a per-product basis – meaning, if your cart contains 2 or more products, you have the option to send each of those products to different addresses. You also have the ability to order multiple units of a singular product, and split that into multiple shipping addresses or recipients.
**Please note that due to order processing & shipping complexities, our multiship offering is on a per-product basis only. We are unable to link or bundle multiple products within a multiship order into a singular shipment. If you'd like to place an order where several products are bundled into 2 or more shipments, we recommend placing a separate order for each shipping address or recipient to avoid redundant or duplicative shipping charges.

Can I return perishable goods?
Unfortunately, we do not accept returns of perishable goods for any reason due to health and safety regulations.

Can I return non-perishable goods?
We gladly accept returns on eligible non-perishable items. Return requests must be initiated within 30 days of the order's original delivery date, and must be received within 30 days of request initiation. Items must be in original condition, unworn and free of stains, rips, or other damage to be eligible for refund. We are not responsible for returned items that are lost or damaged while in transit. As such, when shipping returns we recommend requesting and obtaining tracking information from the carrier.

To exchange for a different size, color, or variant, simply follow the returns process to send back the unwanted size and place a new order for the desired size. Please note, for exchanges we are unable to cover shipping costs on the item being returned.

To initiate a return request, please contact our Customer Service team.

What happens if I receive an order that does not meet expectations?
Please reach out to our Concierge Service Department and we will make every effort to assist you.

How should I store my perishable goods?
They can be stored in their original packaging ideally between 65 and 75 degrees F.

When will my non cool ship order arrive?
Orders are typically processed the same day they are placed, or the next business day if placed after 5:59 PM Eastern or over the weekend. Most orders ship the day after they are processed, and take 1-5 business days transit time depending on your location. For additional details, please see our Shipping Information page.

When will my cool ship order arrive?
Orders are typically processed the same day they are placed, or the next business day if placed after 5:59 PM Eastern or over the weekend. Please note that cool ship orders are only shipped Mondays - Wednesdays, and as such, orders placed after 6 pm Eastern on Wednesday requiring ice packs will not be shipped until the following Monday to minimize exposure to high temperatures while in transit to you. Most cool ship orders take 1-3 business days transit time depending on your location. For additional details, please see our Shipping Information page.

Can I ship my order Internationally?
Hershey's Store only ships to the 48 contiguous US States.
Hershey's Store does not ship to Alaska, Hawaii, PO Boxes, APO & FPO.

How can I track my order?
Once your order has been shipped, you will receive an email with your FedEx tracking number. Please allow 24-48 business hours for your tracking information to be updated.

When do you charge my card?
Your credit card will be charged when your order has shipped. However, we place a pre-authorization charge for the total amount of the order at time of placement. If you need additional information regarding the pre-authorization charge, please call customer service at your financial institution.

Why isn’t my order going through?
Please double check that all fields are correctly filled out at checkout. Also, ensure that the billing information that you entered matches the billing address for the payment method that you’re using.

Can I cancel my order?
Depending on the status of your order we may be able to cancel it. Please call 1-855-575-0696 as soon as possible and we will make every attempt to honor your request.

Can I modify my order?
No, we are unable to modify an order. We may be able to cancel depending on the status of your order. Please call 1-855-575-0696 as soon as possible and we will make every attempt to honor your request.