Can I return perishable goods?
Unfortunately, we do not accept returns of perishable goods for any reason due to health and safety regulations.
What happens if I receive an order that does not meet expectations?
Please reach out to our Concierge Service Department and we will make every effort to assist you.
How should I store my perishable goods?
They can be stored in their original packaging ideally between 65 and 75 degrees F.
When will my non cool ship order arrive?
Orders are typically processed the same day they are placed, or the next business day if placed after 5:59 PM Eastern or over the weekend. Most orders ship the day after they are processed, and take 1-5 business days transit time depending on your location. For additional details, please see our Shipping Information page.
When will my cool ship order arrive?
Orders are typically processed the same day they are placed, or the next business day if placed after 5:59 PM Eastern or over the weekend. Please note that cool ship orders are only shipped Mondays - Wednesdays, and as such, orders placed after 6 pm Eastern on Wednesday requiring ice packs will not be shipped until the following Monday to minimize exposure to high temperatures while in transit to you. Most cool ship orders take 1-3 business days transit time depending on your location. For additional details, please see our Shipping Information page.
Can I ship my order Internationally?
Hershey's Store only ships to the 48 contiguous US States.
Hershey's Store does not ship to Alaska, Hawaii, PO Boxes, APO & FPO.
How can I track my order?
Once your order has been shipped, you will receive an email with your FedEx tracking number. Please allow 24-48 business hours for your tracking information to be updated.
When do you charge my card?
Your credit card will be charged when your order has shipped. However, we place a pre-authorization charge for the total amount of the order at time of placement. If you need additional information regarding the pre-authorization charge, please call customer service at your financial institution.
Why isn’t my order going through?
Please double check that all fields are correctly filled out at checkout. Also, ensure that the billing information that you entered matches the billing address for the payment method that you’re using.
Can I cancel my order?
Depending on the status of your order we may be able to cancel it. Please call 1-855-575-0696 as soon as possible and we will make every attempt to honor your request.
Can I modify my order?
No, we are unable to modify an order. We may be able to cancel depending on the status of your order. Please call 1-855-575-0696 as soon as possible and we will make every attempt to honor your request.