Can I return perishable goods?
Unfortunately, we do not accept returns of perishable goods for any reason due to health and safety regulations.

What happens if I receive an order that does not meet expectations?
Please reach out to our Concierge Service Department and we will make every effort to assist you.

How should I store my perishable goods?
They can be stored in their original packaging ideally between 65 and 75 degrees F.

When will my non cool ship order arrive?
Most orders are processed within 1 - 2 business days of placing your order. Once your order has shipped it should arrive within 1 to 5 business days. *Due to unforeseen events please keep in mind that Ground Delivery does not offer a guaranteed delivery date.

When will my cool ship order arrive?
Most orders are processed within 1 - 2 business days of placing your order. All cool ship orders once shipped should arrive within 1 to 3 business days. The cool ship orders are processed on Monday, Tuesday, Wednesday & Thursday. *Please note Orders placed after 5 pm EST on Wednesday may not be shipped until the following Monday to minimize exposure to high temperatures while in transit to you. Due to unforeseen events please keep in mind that Ground Delivery does not offer a guaranteed delivery date.

Can I ship my order Internationally?
Hershey's Store only ships to the 48 contiguous US States.
Hershey's Store does not ship to Alaska, Hawaii, PO Boxes, APO & FPO.

How can I track my order?
Once your order has been shipped, you will receive an email with your FedEx tracking number. Please allow 24-48 business hours for your tracking information to be updated.

When do you charge my card?
Your credit card will be charged when your order has shipped. However, we place a pre-authorization charge for the total amount of the order at time of placement. If you need additional information regarding the pre-authorization charge, please call customer service at your financial institution.

Why isn’t my order going through?
Please double check that all fields are correctly filled out at checkout. Also, ensure that the billing information that you entered matches the billing address for the payment method that you’re using.

What is your recommended order by date to get in time for Valentine's Day?
We recommend ordering no later than 5pm EST on 2/8/24 via Standard delivery to expect your order by 2/14/24, or by 2pm EST on 2/12/24 via 2-Day Express delivery.
Due to unforeseen events, we do not offer any guarantees on delivery date.

Can I cancel my order?
Depending on the status of your order we may be able to cancel it. Please call 1-855-575-0696 as soon as possible and we will make every attempt to honor your request.

Can I modify my order?
No, we are unable to modify an order. We may be able to cancel depending on the status of your order. Please call 1-855-575-0696 as soon as possible and we will make every attempt to honor your request.