Hershey's Store Shipping Policy
Where We Ship
- Only to the 48 contiguous US States.
- No shipping to Alaska, Hawaii, PO Boxes, APO, and FPO.
General Information
- Free ground shipping on orders $60+.
- You will be offered a choice of ground or expedited shipping at the time of checkout.
- Orders may be shipped with ice packs as needed at no additional charge to you.
- Orders requiring ice packs are only shipped Monday – Wednesday to ensure your order is not at risk of melting or sitting in unfavorable conditions over the weekend or while in transit.
- Orders requiring ice packs placed Wednesday – Sunday will ship the following Monday.
- See shipping schedule table below for further details.
- For rates by order sub-total and ship method, please refer to the shipping costs table below.
Recommended Order By Cut-Offs
| Holiday | Last Day to Order - Ground (1-5 days transit time, depending on address) |
Last Day to Order - Express (2 days transit time) |
| Thanksgiving | 11/19 (by 5:59 PM EST) | 11/24 (by 5:59 PM EST) |
| Christmas | 12/16 (by 5:59 PM EST) | 12/18 (by 5:59 PM EST) |
Please note, we are unable to guarantee delivery dates.
Shipping Costs
| Order Subtotal | Ground Shipping Rate* (1-5 days transit time, depending on address) |
Expedited Shipping Rate (2 days transit time) |
| $0 – $29.99 | $15 | $25 |
| $30 – $59.99 | $15 | $40 |
| $60 – $124.99 | FREE | $45 |
| $125 – $199.99 | FREE | $60 |
| $200 – $299.99 | FREE | $80 |
| $300 – $499.99 | FREE | 30% of order total |
| $500+ | 10% of order total | 30% of order total |
Shipping Schedule
- The timeframe between when your order is placed and shipped will depend on whether the order requires ice packs or temperature regulation. Orders requiring ice packs or temperature regulation are referred to as “cool ship orders.”
- Cool Ship Orders: Shipped Monday – Wednesday. Your order will be shipped based on the date and time the order was placed. See table below for details.
- Non-Cool Ship Orders: Shipped Monday – Friday. Your order will be shipped based on the date and time the order was placed. See table below for details.
- Please note, we are unable to guarantee delivery dates or times.
Cool Ship Orders
| Order Placed | Order Shipped |
| Monday (by 5:59 PM EST/EDT) | Tuesday |
| Tuesday (by 5:59 PM EST/EDT) | Wednesday |
| Wednesday – Sunday (by 5:59 PM EST/EDT) | Monday |
*Our daily order cutoff for same-day processing is 6 PM EST. If an order is placed after that time, it will be processed the next business day and will follow the ship cadence for that day.
Non-Cool Ship Orders
| Order Placed | Order Shipped |
| Monday (by 5:59 PM EST/EDT) | Tuesday |
| Tuesday (by 5:59 PM EST/EDT) | Wednesday |
| Wednesday (by 5:59 PM EST/EDT) | Thursday |
| Thursday (by 5:59 PM EST/EDT) | Friday |
| Friday – Sunday (by 5:59 pm EST/EDT) | Monday |
*Our daily order cutoff for same-day processing is 6 PM EST. If an order is placed after that time, it will be processed the next business day and will follow the ship cadence for that day.
Additional Info
- Qualification for free shipping is based on subtotal after discounts (before tax).
- Rates and policies are valid for Contiguous U.S. shipments, excluding certain address types.
- Customers are responsible for taxes and any upgrade fees.
- Shipping and handling charges are for processing, packing, and shipping your order.