Contact Us

Martin Luther King Jr. Holiday - Impacts to Operating Hours
Please be aware that our customer service operations will be closed Monday, January 19th in observance of Martin Luther King Jr. Day. Customer inquiries received between January 17th and January 19th will be answered on Tuesday, January 20th.

Hershey Store Inquiries

*Please include your order # if applicable
1-855-575-0696
shop@hersheys.com

New Hours effective 5/1/2025
Monday – Friday, 9:00 am to 6:00 pm ET
Saturday – Sunday, Closed

2025 Holiday Closures
Please be aware, our offices are closed on the following holidays. Response times to inquiries will be delayed during these periods.
Monday, 1/19 (Martin Luther King Jr. Day)
Monday, 5/25 (Memorial Day)
Friday, 6/19 (Juneteenth)
Thursday, 7/3 (Independence Day, observed)
Monday, 9/7 (Labor Day)
Thursday, 11/26 (Thanksgiving)
Wednesday, 12/24 (Christmas Eve)
Thursday, 12/24 - Friday, 12/25 (Christmas Eve & Day)

The Hershey Company - Non-Store Inquiries

For questions unrelated to the Online Store, you may contact HERSHEY'S directly:
Email: Click here to send Hersheys a message.
Phone: 1-800-468-1714 (Toll-Free)