Contact Us

Hershey Store Inquiries

*Please include your order # if applicable
1-855-575-0696
shop@hersheys.com

New Hours effective 5/1/2025
Monday – Friday, 9:00 am to 6:00 pm ET
Saturday – Sunday, Closed

2026 Holiday Closures
Please be aware, our offices are closed on the following holidays. Response times to inquiries will be delayed during these periods.
Monday, 1/19 (Martin Luther King Jr. Day)
Monday, 5/25 (Memorial Day)
Friday, 6/19 (Juneteenth)
Thursday, 7/3 (Independence Day, observed)
Monday, 9/7 (Labor Day)
Thursday, 11/26 (Thanksgiving)
Wednesday, 12/24 (Christmas Eve)
Friday, 12/25 (Christmas Day)

The Hershey Company - Non-Store Inquiries

For questions unrelated to the Online Store, you may contact HERSHEY'S directly:
Email: Click here to send Hersheys a message.
Phone: 1-800-468-1714 (Toll-Free)